Refund policy
RETURN AND REFUND POLICY
Each FOX ABSTRACT product is made specifically after an order is placed. Please review the product description and size guide carefully before purchasing.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at alessiovolpe.newyork@gmail.com .
Please include:
• Your order number
• A description of the problem
• Clear photographs of the item and packaging
After reviewing the request, we may offer a replacement or refund at no additional cost. Please do not return any product before receiving instructions from us.
SIZE AND FIT
Please consult the size guide before ordering. Requests related to choosing an incorrect size are not considered product defects. However, any return rights required by applicable consumer law remain unaffected.
EUROPEAN UNION CUSTOMERS
If you are located in the European Union or another jurisdiction that provides a statutory withdrawal right, you may have the right to cancel or return an eligible order within 14 days of delivery.
Returned products must be unworn, unused, unwashed, and in their original condition. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Certain personalized or custom-made products may be excluded from the statutory withdrawal right where permitted by law.
RETURNS
To request a return, contact alessiovolpe.newyork@gmail.com before sending the item. Returns sent without prior authorization may not be accepted.
If a return is approved, we will provide return instructions and the appropriate return address. Do not send returns directly to the manufacturer without authorization.
REFUNDS
Approved refunds are issued to the original payment method. After approval, please allow your bank or card provider additional time to process the refund.
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
CANCELLATIONS AND ORDER CHANGES
Orders enter production shortly after they are placed. Contact us immediately if you need to request a cancellation or change.
We cannot guarantee cancellation or modification after production has started.
LOST PACKAGES
If tracking shows that an order has not arrived, contact us at alessiovolpe.newyork@gmail.com . We will investigate the shipment with the carrier and determine the appropriate resolution.
CONTACT
For all return, refund, or order questions, contact:
FOX ABSTRACT
Operated by ATLANTIC FOX LLC
Email: alessiovolpe.newyork@gmail.com